Terms of Service

Last updated: 25 August 2026

These terms govern your use of Ledgen ("Ledgen", "we", "us", "our"), a LinkedIn content and relationship platform based in the United Kingdom. They form a binding agreement between us and you, or the organisation you represent ("you", "your").

By creating an account or using the service you accept these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it. If you do not accept, do not use the service.

1. The service

Ledgen is software provided over the internet. It helps you plan, draft, schedule and publish social media content, keep records of the people you deal with, enrich those records with publicly available professional information, and track follow-up work. It includes a browser extension.

We may change, add or remove features as the product develops. Where a change removes a capability you materially rely on, we will give you reasonable notice.

2. Accounts

Accounts are created by us on request. You must give accurate details, keep your credentials confidential, and tell us promptly if you believe your account has been compromised. You are responsible for everything done through your account, including by anyone you invite into your workspace.

Where an account is opened for someone acting in the course of their employment, the employer is our customer and the contracting party under these terms, and the individual is its authorised user. Where an account is opened for an individual acting on their own behalf, that individual is our customer.

Creating an account, signing in, or continuing to use Ledgen is how you accept these terms and any later change to them.

You must be at least 18 years old and must not use Ledgen if we have previously terminated your account.

3. Plans, credits and payment

Access is sold as a plan that includes an allowance of credits. Credits are consumed when the service performs work that costs us money — generating content, enriching a contact, publishing a post, and similar operations. Credit costs vary by operation, and we will tell you the cost of any operation on request.

• Fees are payable in advance for each billing period and are stated exclusive of VAT, which is added where applicable.
• Included credits reset at the start of each billing period. Unused credits do not carry over.
• Additional credits may be purchased where we offer them. Purchased credits are consumed after included credits.
• When your allowance is exhausted, operations that spend credits will stop working until the period resets or you buy more. Reading and exporting your existing data is never blocked for this reason.
• Credits already consumed are not refundable. Consumption is metered and visible to you in the product.
• We may change prices with at least 30 days' notice, effective from your next billing period. If you do not accept a price change you may cancel before it takes effect.

Payments are handled by a third-party payment provider, not by us. You may need to accept that provider's own terms, and the card or bank details you give it are held by that provider — we never see or store them. We remain responsible for what we charge you and for answering questions about your invoices.

If payment fails we may suspend access after giving you notice and a reasonable opportunity to fix it. We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with the fixed recovery costs that Act allows.

4. Your data

Everything you put into your workspace remains yours. We claim no ownership of it. You grant us only the limited licence needed to host, process and display it in order to provide the service to you, and to send the parts required for a task to the providers described in our Privacy Policy.

We do not use your workspace data to train artificial-intelligence models, and we do not disclose it to other customers.

Where your workspace contains personal data, you are the data controller and we act as your processor. Our respective obligations are described in the Privacy Policy, and where you require a separate data processing agreement, contact us and we will put one in place.

Where you have a right to audit or inspect our processing, you may exercise it once in any 12-month period, on 30 days' written notice, at your own cost, during working hours, and subject to confidentiality. We may satisfy it by giving you a completed security questionnaire or an independent report where one is available. We may charge at our then-current rates for time spent beyond that, and an audit must not disrupt the service or risk the confidentiality of another customer.

5. Generated content

Ledgen uses large language models to produce drafts. As between you and us, the output produced for you is yours to use.

You should understand what that output is. It is generated text, it can be inaccurate, and it can state things about you, your business or a third party that are not true. Similar output may be generated for other customers, so we cannot promise it is original or that it can be protected as your exclusive property.

You are responsible for reviewing anything before it is published in your name. Publication is an act you take, on content you have had the opportunity to read. We are not responsible for the consequences of publishing generated content, including any claim about accuracy, defamation or infringement.

6. Acceptable use

You must not use Ledgen to:

• send unsolicited bulk messages, or any communication that breaches the Privacy and Electronic Communications Regulations or equivalent law in the recipient's country;
• contact people who have asked you to stop, or who have withdrawn consent where consent was your basis;
• publish content that is unlawful, defamatory, harassing, discriminatory, deceptive or infringing;
• impersonate another person, or publish in someone's name without their authority;
• build or enrich contact records for the purpose of selling or brokering that data;
• attempt to gain access to another customer's workspace, probe or test the security of the service, or interfere with its operation;
• reverse engineer the service, or use it to build a competing product;
• circumvent credit metering, plan limits or rate limits.

We may suspend access immediately where we reasonably believe continued use presents a legal risk, a security risk, or a risk to other customers. Where circumstances allow we will tell you first.

7. Contact data and enrichment

This section matters more than any other in these terms.

Ledgen lets you import contact records, and lets you enrich them with publicly available professional information including, on request, business email addresses. Those records are personal data about real people, and you are their controller.

You warrant that:

• you have a lawful basis for holding and using every contact record in your workspace, and can demonstrate it;
• where you rely on legitimate interests, you have carried out and documented a legitimate interests assessment;
• you provide the people concerned with the privacy information they are entitled to, and you honour their rights;
• you have the right to give us the data you upload, and doing so breaches no obligation you owe anyone.

You will indemnify us against claims, penalties and reasonable costs arising from your breach of this section. We provide the tool; the decision to hold a given person's data, and to contact them, is yours alone.

8. Third-party platforms

Ledgen connects to LinkedIn and other social platforms. We do not control those platforms. Their terms bind you directly, and some of them restrict automated access, automated messaging and third-party tooling.

When you connect an account, you authorise us to act on it as the product describes — publishing what you schedule, and reading back the engagement it receives. You confirm you are entitled to grant that authority for the account concerned. You can disconnect at any time, which stops any further action on it. Your relationship with the platform itself remains between you and them.

You are responsible for your compliance with the terms of any platform you connect. A platform may rate-limit, restrict, suspend or permanently close your account for reasons of its own, including reasons connected to third-party tools. It may also change or withdraw its interfaces without notice, which may break features of Ledgen. We are not liable for any of that, and we do not indemnify you against it. If you are unsure whether a use is permitted, check that platform's terms before relying on it.

9. Availability

We aim to keep Ledgen available and to make maintenance unobtrusive, but we do not offer a service level guarantee. The service may be unavailable because of maintenance, faults, or failures at a provider we depend on, and we may suspend it temporarily where we consider that necessary to protect the service or its users. Scheduled work will be announced where we reasonably can.

Features we describe as beta, preview, trial or experimental are made available so that you can try them. They may change or be withdrawn at any time, and they are provided without warranty of any kind.

10. Our intellectual property

The service, its software, design, documentation and the Ledgen name and logo belong to us. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more. Feedback you give us may be used freely to improve the product, without obligation or compensation, and we will not identify you as its source without your agreement.

11. Confidentiality

Each of us may learn things about the other that are not public. For you that includes your prospect list, your pipeline, your commercial strategy and the content you have not yet published. For us it includes the non-public workings of the service and the terms of any agreement between us.

Neither of us will disclose the other's confidential information to a third party, or use it for any purpose other than performing this agreement. Each of us may share it with our own staff, contractors and professional advisers where they need it and are bound by equivalent obligations. This does not apply to information that is already public through no fault of the recipient, that the recipient already held or independently developed, or that must be disclosed by law or a competent authority — and in that last case, where we are permitted to, we will tell you before disclosing.

These obligations continue after this agreement ends.

12. Suspension, termination and export

You may cancel at any time, effective at the end of your current billing period. Fees already paid are not refundable except where the law requires it.

We may terminate for material breach that is not remedied within 14 days of notice, or immediately where the acceptable use section permits suspension and the conduct is serious. We may suspend access for non-payment as described in the payment section, and may terminate for convenience on 30 days' notice, refunding any fees you have paid for a period after termination. Suspension does not pause your subscription or relieve you of fees for the suspended period.

When an account is closed, a 30-day grace period runs before access ends permanently, during which the account can be restored. You may export your contacts using the tools in the product at any point up to the end of that period, and may ask us for a copy of your other workspace data before it ends. After it, we are under no obligation to retain your data and it may be irrecoverable.

13. Warranties

We will provide the service with reasonable care and skill. Beyond that, and to the fullest extent the law allows, the service is provided as-is. We do not warrant that it will be uninterrupted or error-free, that generated content will be accurate or suitable, that enrichment will return complete or correct information, or that using Ledgen will produce any particular commercial result.

You are responsible for keeping your own copies of anything you cannot afford to lose. Export is available throughout your subscription and we encourage you to use it.

14. Your risk, our liability, and your indemnity

You use Ledgen at your own risk. It is a tool that you operate. You are responsible for how you use it, for the decisions you take on the basis of anything it produces, for everything you publish through it, for who you choose to contact, for the data you bring into it, and for the consequences of all of that. You accept those risks and the liabilities that follow from them.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Those exceptions are required by law and apply however the rest of this section reads.

Subject only to that, and to the fullest extent the law allows, we are not liable for loss of profit, revenue, business, contracts, goodwill, reputation, opportunity or anticipated savings, for wasted expenditure or management time, for loss or corruption of data, for any fine or penalty imposed on you by a regulator or a platform, or for any indirect or consequential loss, in each case whether or not we were told such loss was possible.

In particular, we are not liable for: anything generated by a language model, including its accuracy and the consequences of publishing it; any act, omission, restriction, suspension or closure by a third-party platform; any interruption, change or withdrawal of a third-party interface; the results of enrichment, including data that is incomplete, outdated or wrong; loss of data you could have avoided by exporting it; or anything arising from your own configuration, instructions or use of the service.

Our total aggregate liability arising in connection with these terms and the service, across all claims and all connected claims, however caused and whether in contract, tort including negligence, breach of statutory duty, misrepresentation or otherwise, is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim, or one hundred pounds where no fees were paid in that period.

Any claim must be brought within 12 months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it. After that period the claim is barred. Any claim you bring must be brought against Ledgen alone, and not against any individual who works for us or with us.

You will indemnify us against claims, demands, penalties, losses and reasonable costs, including legal costs, arising from your use of the service, from content you publish through it, from your breach of these terms or of any law, and from any claim by a third party that data you brought into the service should not have been held or used as it was. This is in addition to, and not limited by, the indemnity in the contact data section.

Each part of this section operates separately. If any part is found unenforceable, the remaining parts continue to apply.

15. Changes to these terms

We may update these terms as the product and the law change. For material changes we will give reasonable notice by email or in the product. Continuing to use Ledgen after they take effect means you accept them; if you do not, you may cancel before that date.

16. General

Neither of us is liable for a failure or delay in performing an obligation caused by something beyond our reasonable control, including failure of a supplier or communications network, industrial action, act of government, or the withdrawal or change of a third-party platform or interface. Nothing in these terms creates a partnership, joint venture, agency, or employment relationship between us. Neither of us may bind the other. These terms, with the Privacy Policy and any data processing agreement between us, are the entire agreement and replace anything said beforehand. If a provision is unenforceable, the rest continues in force. A delay in enforcing a right does not waive it. You may not assign these terms without our written consent; we may assign them to a successor to the business on notice to you. Notice under these terms must be in writing and may be given by email — to the address on your account, or to us at the address in the contact section — and is treated as received on the next working day. Nobody other than you and us may enforce these terms, except that an individual who works for us or with us may rely on the provision in the liability section that claims are brought against Ledgen alone.

17. Governing law and jurisdiction

These terms and any dispute arising from them, including non-contractual disputes, are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

Ledgen
Email: hello@ledgen.io